Customer Relief Policy – 23 Pages – 5300 Words

The policy is designed to provide relief to customers facing financial hardship by identifying, assessing, and addressing their needs in a fair and consistent manner, in compliance with regulatory requirements. It applies to all customer-facing divisions and employees of the organization and aims to support customers in regaining financial stability while maintaining the company’s operational integrity. The policy includes detailed procedures for identifying customers in financial hardship, a customer self-identification process, relief measures, and a framework for financial hardship assessment to ensure appropriate and equitable support.