Collections Policy – 12 Pages – 3000 Words

The policy outlines a comprehensive approach to managing customer debt collection, emphasizing compliance with legal standards and ethical practices. It applies to all employees and third-party agencies involved in collections for the company, covering the entire process from initial customer contact to resolution of delinquencies. The policy aims to ensure that collections activities are conducted professionally, efficiently, and respectfully, while safeguarding the company’s interests and upholding a trustworthy and dignified environment for all involved.