Telephone Consumer Protection Act (TCPA) Policy – 14 Pages – 3500 Words

The policy is designed to ensure compliance with the Telephone Consumer Protection Act of 1991 (TCPA) and its amendments, particularly in the context of a financial services provider engaging in outbound communications. It covers various aspects including consent management, Do-Not-Call compliance, calling time restrictions, caller ID, recordkeeping, training, and enforcement. The policy applies to all employees, contractors, and third-party agents of the company involved in telemarketing, informational calls, or text message campaigns, emphasizing the importance of full compliance with all applicable laws and regulations.